Furniture Delivery in Belgium: Complete Guide 2025
Complete overview of furniture delivery services in Belgium for 2025. SEND PARCELHome / E-commerce logistics / Handling Dangerous Goods in Logistics
Belgium’s furniture delivery succeeds when routes, vehicles, and customer scheduling are engineered for bulky items.
Offer time slots, two-person teams, damage-proof packaging, and clear liability terms.
Use EVs or bike-assist for cities and plan lift or stair access in advance.
Record Express runs own-fleet, time-slot Home+ deliveries and specialised two-man options nation-wide.
Explore related hubs:
Last-Mile Logistics in Belgium ·
Urban Last-Mile in Brussels, Antwerp, Ghent ·
Eco-Friendly Last-Mile Delivery ·
AI & Smart Routing
What makes furniture delivery different from parcel delivery?
Direct answer: Furniture delivery needs larger vehicles, two-person teams, careful route planning, building access checks, and clear liability. Parcels optimise for speed and density, while bulky items optimise for safety and first-attempt success.
Bulky items are heavy, awkward to handle, and sensitive to shock. This changes everything: packaging, loading patterns, lifts or stair access, parking permits, and time slots for customers.
In Belgium’s cities, many streets are narrow and parking is regulated, so pre-arrival communication and precise ETAs reduce failed attempts.
Record Express uses own-fleet drivers and direct control from pick-up to room-of-choice delivery, which limits handoffs and lowers damage risk.
Key differences at a glance
| Factor | Small Parcel | Furniture/Bulky | What to plan |
|---|---|---|---|
| Team | Single driver | Two-person crew | Stairs, lifts, long carries |
| Vehicle | Van | Luton, tail-lift, straps | Tail-lift capacity, blankets, dollies |
| Scheduling | All-day window | Booked time slot | SMS confirmations and proof-of-access |
| Risk | Low value per stop | High value per stop | Insurance, photos, POD detail |
Internal links:
Belgium Last-Mile Hub ·
Urban delivery tips
Which delivery options do Belgian customers expect for furniture?
Direct answer: Customers expect room-of-choice delivery, two-person handling, booked time slots, optional assembly, and frictionless returns. Transparent fees and proactive tracking reduce no-shows and damage claims.
Retailers that publish clear options convert better. Typical tiers are curbside, doorstep, room-of-choice, and white-glove with assembly.
Record Express Home+ supports time-slot SMS scheduling and branded tracking to improve first-attempt success.
Add photos at pickup and drop-off and share elevator or stair constraints ahead of time.
Standard service levels for bulky items
| Level | What’s included | Use when | Notes |
|---|---|---|---|
| Curbside | Unload to curb | Ground floors, low risk | Cheapest, highest failure risk |
| Doorstep | To the door, no stairs | Small bulky, easy access | Confirm building rules |
| Room-of-choice | Two-person carry inside | Apartments, lifts or stairs | Record Express two-man option |
| White-glove | Placement, light assembly | Premium items | Agree scope and time per stop |
See also:
Eco-friendly delivery options
How do you prevent damage and failed attempts?
Direct answer: Use professional packing, photo evidence, pre-call access checks, and time-slot SMS. Pad, strap, and blanket in-vehicle, then log photos and notes at each handoff.
Most claims come from avoidable contact with corners, doors, or stair rails. Pre-call to confirm lift size or floor count.
Load order matters: heaviest items against the bulkhead, weight balanced across the axle.
Record Express limits handoffs by keeping deliveries in its own fleet, which improves accountability and reduces in-transit shocks.
Damage-prevention checklist
- Double-wall boxes, corner guards, moving blankets, edge protectors
- Tail-lift, straps, and dollies sized to the item
- Photo at pickup and drop, serial label visible
- Access notes: lift size, stair turns, parking constraints
- Booked time-slot with SMS confirmations and live ETA
What should your insurance and liability terms cover?
Direct answer: Specify coverage limits per shipment, evidence required, excluded causes, and timelines. Align packaging standards with liability and state when title transfers.
Furniture is high value per stop, so clear terms protect retailer and customer. Require photo evidence, define what counts as concealed damage, and align packaging specs with cover.
Record Express offers sector-ready liability options and clear proof-of-delivery with time, geo, and photos to resolve claims faster.
| Clause | Why it matters | Tip |
|---|---|---|
| Declared value or standard limit | Caps exposure | Offer upsell for high-value items |
| Evidence requirements | Faster decisions | Photo at pickup and drop |
| Packaging standards | Reduces disputes | Make-ready checklist for suppliers |
How do sustainability and city rules impact furniture delivery?
Direct answer: Low-emission zones and city access rules favor EVs, micro-hubs, and bike-assist for the last kilometres. Planning green routes lowers costs and improves acceptance.
Belgian cities increasingly encourage low-emission last-mile. Record Express publishes sustainability credentials
EcoVadis 59/100 and deploys greener options where feasible.
For dense cores, consider locker-adjacent micro-drops for small bulky, or EV routes for multi-stop runs.
City delivery playbook
- Use EV or bike-assist inside low-emission zones
- Plan micro-hub staging for AM and PM runs
- Book building slots for lifts and concierge desks
- Consolidate deliveries by postcode to cut empty miles
Related reading:
Eco-Friendly Last-Mile ·
Urban Challenges
What’s the best way to schedule and track furniture deliveries?
Direct answer: Use bookable time slots with SMS confirmation, branded tracking, and live driver updates. Share building access notes to avoid last-minute failures.
Record Express Home+ sends SMS to confirm windows and updates ETAs as routes adjust.
Retailers should collect access constraints at checkout and surface them to the crew.
A single source of truth for POD, photos, and claims shortens resolution cycles and improves NPS.
| Capability | Why it helps | Implementation tip |
|---|---|---|
| Time-slot booking | Higher first-attempt rate | Offer 2–3 hour windows |
| SMS + live ETA | Reduces no-shows | Send morning and 30-min alerts |
| POD with photos | Fewer disputes | Require serial label visible |
How to choose a Belgian furniture delivery partner
Direct answer: Prioritise own-fleet control, two-man capability, time-slot tech, damage-rate KPIs, and Belgium-wide coverage. Verify sustainability steps and clear liability.
Record Express combines own-fleet control with specialised bulky workflows, national coverage, and time-slot Home+.
Ask for on-time, damage, and first-attempt rates, and ensure operations can scale for sales peaks with additional crews and vehicles.
Partner checklist
- Own fleet and minimal handoffs
- Two-person delivery and tail-lift vehicles
- Time-slot booking, SMS, branded tracking
- Clear liability and claims workflow
- Green options and city access know-how
Talk to our logistics team about two-man, room-of-choice, and Home+ time-slots.
FAQ
Do you offer two-person delivery?
Yes. Record Express provides two-person crews for room-of-choice delivery and heavy or awkward items.
Can customers choose a delivery time slot?
Yes. Home+ supports bookable windows with SMS confirmations and live ETAs.
How do you handle deliveries in low-emission zones?
We plan EV or compliant routes and coordinate access times with building managers for city cores.
What about assembly or packaging removal?
White-glove options can include placement and light assembly by agreement. Packaging removal is available on request.
Sources & Further Reading
Record Express was awarded a 59/100 score by EcoVadis, the global leader in sustainability ratings.
